Product support

Help for the event
you are actually planning.

Get troubleshooting, purchase restoration, privacy, and workflow help for Event Planner AI Pro on iPhone and iPad.

Include the app version, device model, iOS version, screen, action, and approximate time. Never email guest lists, imported documents, budgets, prompts, or generated plans.

Start here

Common fixes.

Planning or generation did not finish

Keep the app open while the plan is being prepared. If Apple Intelligence is unavailable, the app retains a deterministic local planning path. Try the same brief again and include the device model and iOS version if the problem repeats.

Restore Lifetime Ad-Free

Open Access & Legal in the app and choose Restore Purchases. Use the same Apple Account that completed the purchase. Existing paid-download customers are protected automatically after App Store verification succeeds.

Calendar access or export

Calendar changes happen only after you approve them. Check iOS Settings for Event Planner AI Pro Calendar access, then retry the exact export or scheduling action.

A saved plan or handoff looks wrong

Do not send or act on an incorrect plan. Keep the saved event, note the screen and action where the mismatch appeared, and contact support so the deterministic evidence boundary can be investigated.

Privacy boundary

Your event details are not a support ticket.

Send only technical context. The app’s planning data, imported source material, people, vendors, evidence, and generated output should stay on your device.